Lemon8 Privacy Policy — How We Protect Your Information
Your privacy is lemon8's priority. This document clearly explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Last updated: January 2026
Information We Collect from Users
Lemon8 collects several categories of information from users to ensure the platform operates correctly, transactions are processed securely, and the user experience can be continually improved. The categories of information collected are as follows:
Account Information
During registration, we collect your full name, phone number, email address, date of birth, and bank account details as provided by you. This information is used for identity verification, transaction processing, and account-related communications. You are required to ensure that all information provided is accurate and up to date.
Device & Browser Information
Our platform automatically records technical information such as your IP address, device type, operating system, browser type, and screen resolution. This data is used for security purposes, fraud detection, and optimising how the platform displays across different devices, including Android and iOS mobile phones.
Payment Information
All transactions on lemon8 are conducted in Malaysian Ringgit (RM / MYR). We record your deposit and withdrawal history, payment methods used (FPX, Touch 'n Go eWallet, bank transfer), and destination bank account numbers. Credit or debit card details are not stored directly in our system — payments are processed through an encrypted payment gateway.
Platform Usage Data
We record in-platform activity such as games played, bets placed, session duration, and login frequency. This usage data helps us understand user behaviour, identify potential security issues, and improve the overall platform experience.
Why We Use Your Information
Lemon8 uses the information collected for the following purposes, all of which are directly related to delivering the platform's services:
- Identity verification and compliance: Ensuring every user is a real individual who is legally eligible to use the platform under applicable laws.
- Financial transaction processing: Processing MYR deposits and withdrawals accurately and securely.
- Account security: Detecting and preventing unauthorised access, fraud, and suspicious activity.
- Customer support: Enabling our support team to handle enquiries and issues with the necessary context.
- Platform improvements: Analysing usage patterns to improve interface design, speed, and reliability.
- Account-related communications: Sending important notifications about your account status, promotions you are eligible for, and policy updates.
Lemon8 does not sell, rent, or trade users' personal information to third parties for marketing purposes.
Cookies, Tracking & Data Security
Cookies & Tracking Technologies
Lemon8 uses cookies and similar tracking technologies to keep the platform running smoothly — including maintaining your login session, saving your language preference, and remembering your display settings. Analytics cookies help us understand how users interact with the platform without collecting any personally identifiable information.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the full functionality of the platform, particularly features that require a persistent login session.
Data Security
All data transmitted between your device and lemon8's servers is encrypted using SSL/TLS protocols. Payment information is processed through gateways that comply with industry security standards. Our servers are protected by a layered access control system, ensuring only authorised personnel can access sensitive data. We also conduct regular security audits to identify and address any potential vulnerabilities.
Information Sharing & User Rights
Sharing with Third Parties
Lemon8 does not share users' personal information with third parties except in the following limited circumstances:
- Technical service providers: Third parties that assist in operating the platform's technical infrastructure — such as cloud service providers and payment gateways — are bound by strict confidentiality agreements.
- Legal requirements: Where required by law, court order, or directive from a lawful authority in Malaysia.
- Fraud prevention: In cases involving fraud investigations or money laundering, relevant information may be shared with the appropriate authorities.
User Rights Over Personal Data
As a lemon8 user, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal information we hold about you by contacting our support team.
- Right to Rectification: If the information we hold about you is inaccurate, you have the right to request a correction. You can update most account details directly through your profile settings.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests are subject to record retention requirements mandated by law and the platform's terms of use.
- Right to Object: You may object to the processing of your personal data for specific purposes, subject to operational limitations necessary for the service to function.
To exercise any of the rights above, contact us at [email protected]. We will process your request within a reasonable timeframe.
Policy Changes & How to Contact Us
Privacy Policy Updates
Lemon8 reserves the right to update this Privacy Policy at any time to reflect changes in law, technology, or our operational practices. Users will be notified of any material changes via in-platform notifications or email before the changes take effect. The date of the most recent update will always be displayed at the top of this document. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Data Retention
Your personal data is retained for as long as your account remains active. Following account closure, certain data may be kept for a period required under Malaysian law in relation to financial records and audits. Data that is no longer needed will be deleted or anonymised in accordance with our data management procedures.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights, please get in touch:
- Email: [email protected]
- Operating Hours: 24 hours a day, 7 days a week
- Language: Bahasa Melayu and English
For more information about the platform's terms of use, please refer to our Terms & Conditions page. FAQs on privacy and account security are also available on the FAQ.
Play with Peace of Mind at lemon8
Your data is protected, your privacy respected. Create a lemon8 account and enjoy a safe, transparent entertainment platform built for Malaysian users.